VACRental Policies
1. AGENCY
MOONLIGHT PROPERTY MANAGEMENT is a Property Management Company. Moonlight Property Management (Hereinafter the "Agent") is a real estate agency which rents private homes, condominium units, cottages, and cabins for its Owners. Neither the Owner nor the Agent are responsible or liable for any loss of the renter's personal property, accidents, injury or damage of any nature from any cause to the renter (including guests, licensees, or invitees) or by acts of God, skiing conditions, recreational activities, weather conditions or road conditions.
2. WEATHER ROAD CONDITIONS:
Weather conditions in the mountains are very unpredictable. Please remember that we do get rain, fog, snow, sleet and ice. Road conditions may become hazardous before or during your stay, and a 4-wheel drive vehicle and/or chains and the ability to drive on snow and ice are strongly recommended to get to or from any given property. IT IS YOUR RESPONSIBILITY TO ARRIVE FULLY PREPARED and there will be NO refunds, allowances, or date changes resulting from your negligence in this matter.
3. CHARGES:
All reservations are subject to a $25 processing/booking fee, applicable taxes, and a refundable damage deposit. All reservations require a payment of fifty percent (50%) of the rental fee for confirmation and must be received within three (3) days of making a reservation. All remaining payments plus the damage deposit, state and local tax **(if applicable), processing/booking fee, optional insurance charges, and pet fee (if applicable) shall be due 15 days before arrival. Reservations made within 15 days of arrival must be paid in full when the reservation is taken and is a guaranteed reservation. Your reservation becomes a guaranteed reservation upon receipt of your signed contract or monies paid on your account. NOTE: Tax rates are calculated as of the time of this Agreement. Tenant shall be responsible for all applicable taxes according to rates in effect at the time of occupancy.
4. PAYMENTS:
Reservations made more than 30 days from the date of arrival may be paid by personal check, money order, cashier's check or credit card (Mastercard, Visa, Discover). Reservations made within 15 days of arrival must be paid in full when the reservation is taken and is a guaranteed reservation. Personal checks received in our office less than 30 days from the date of arrival will not be accepted. Your 1st payment is due within 3 days of making your reservation. The 2nd payment is due 15 days before the arrival date. There will be a $25 fee added for returned checks.
Credit card payments MUST be placed on a card held in the same name as the Responsible Party .
All payments received will be held in an Escrow account at Wells Fargo Bank on Hwy 105, Boone, NC 28607. Payments may be deposited in an interest-bearing account and any accrued interest shall be disbursed to Agent.
5. ALL RESERVATION SALES ARE FINAL:
If you must cancel your reservation, please call our office immediately. Any changes, switching of properties or cancellations will invoke the cancellation policy.
6. CANCELLATION POLICY:
If Tenant has to cancel this reservation after payment has been made, there is a fifty dollar ($50) cancellation fee PLUS:
PLEASE NOTE: VACATION RENTAL INSURANCE IS NON REFUNDABLE
1. If Tenant cancels more than 15 days from the arrival date (or more than 30 days from the arrival date for stays of 25 days or more), and Agent is able to re-rent the property for the original dates at or above the original rental rate, then Tenant will be refunded the prepaid rental deposit, which is equal to 1/2 of the rent, less the $50 cancellation fee. If Agent cannot re-rent the dates at all, then Tenant will forfeit the entire prepaid rental deposit. If Agent can rebook some of the dates or all of the dates at a lower rate, then Tenant will forfeit the $50 cancellation fee plus an amount equal to 1/2 of the difference between the amount Tenant agreed to pay and the amount which was actually collected for those dates.
2. If Tenant cancels less than 15 days from the arrival date (or less than 30 days from the arrival date for stays of 25 days or more), which is when full payment is due, then Tenant will risk forfeiting the entire rental fee. If we are able to re-rent the property for the original dates at or above the original rental rate, then Tenant will be refunded all prepaid rental fees, less the $50 cancellation fee. If Agent cannot re-rent the dates at all, Tenant will forfeit the entire rental fee. If Agent can rebook some of the dates or all of the dates at a lower rate, then Tenant will receive a prorated refund equal to any rental fees which were actually collected with any new reservations for those dates.
Cancelling your reservation includes changing your dates more than 3 days, or changing properties. If you fail to check in for your reservation on the scheduled date, you will forfeit your rental money and reservation rights, effective 11:00am on the following day.
We cannot refund for unused days in the event of late arrival or early departure. If the Agent cancels the renter’s reservation due to uninhabitable issues with the property, the Agent’s sole responsibility is to refund your rental money or prorated portion.
7. CHECK-IN, CHECK-OUT AND LATE CHECK-IN:
Check-In: You will be provided a combination for entry to the home within 15 days of your check in. During Holidays and busy seasons, check-in time will vary depending on Housekeeping’s workload. If you are renting a very large home, please refer to the internet listing for specific times.
Checkout: You must vacate the property no later than 11:00AM on the last day of your reservation. Keys must be returned to the lockbox. There will be a $25.00 charge for lost keys.
Later Check-In: Late checkin procedure is as follows: If you have not arrived by 5:00pm, there is no need to call the office to let us know about late arrival- if you have not arrived by 5:00, your keys will be in the lockbox for you. This procedure also applies to checkins on Sundays and other days our office is closed.
8. RESPONSIBLE PARTY:
The person in whose name the property is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions. Aside from normal wear and tear, the responsible party will be responsible to pay the Owner for any damages to the property or its contents during your vacation residency. The Responsible Party must be at least 25 years of age, and is required to stay in the property for the time reserved.
9. RENTAL CAPACITY:
Please check the number of people each unit sleeps as detailed in the unit description. This represents the MAXIMUM number of people, including children, allowed to occupy the property.
10. EQUIPMENT FAILURE, HOUSEKEEPING, AND OTHER INCONVENIENCES:
All equipment in the unit should be in working order. Please report any equipment problems to the office immediately. Every effort will be made to rectify the problem, but we cannot refund money due to mechanical failure. Please be patient if you encounter any inconveniences. We will be as responsive as possible and will certainly try to rectify those things that are in our control. Samples of inconvenience which are not in our control and which do not warrant any refund of rental monies include but are not limited to: Breakdown of TV’s, VCR’s, DVD players, satellite systems, stereos, hot tubs, or other appliances; missed or poor cleaning issues; outages of the power, cable, internet, water, or telephone services; construction taking place in the area; flies, ladybugs, or other insects inside the house; chipmunks, mice, or other rodents inside the house; bad weather; poor ski conditions; and hazardous road conditions.
We will do our best to ensure that the property is properly cleaned and sanitized prior to your arrival. If however, you are not satisfied with the housekeeping upon arrival, please notify our office immediately. We will send a housekeeper out as quickly as possible. No refunds will be granted for housekeeping not done to your satisfaction, but every reasonable effort will be made to accommodate your needs.
11. DAMAGE DEPOSIT:
Visa, Discover, or MasterCard number is required for each reservation, and all costs for damage repair or extra cleaning will be charged to the card on file following a conclusive investigation unless the damages are reported prior to checkout and the repair or replacement costs are covered by the previously purchased Vacation Rental Damage Protection Insurance (VRDPI, see Item #13 below). Agent also reserves the right to require a security damage deposit in advance, which will be held in an Escrow account at Wells Fargo Bank on Hwy 105, Boone, NC 28607. Said deposit is refundable within 45 days of departure providing nothing is broken, missing, or damaged unless covered by VRDPI.
A general cleaning of the property plus linen service is included in your rental fee. Upon departure, tenants are required to wash all dishes, collect and deposit trash in outdoor trash containers, and leave the property in neat and orderly condition. Excessive cleaning, including extra cleaning of hot tub if applicable, intentional or abusive damages, missing items, or similar issues not covered by VRDPI will result in additional charges being charged to your credit card or withheld from your damage deposit.
There will be a minimum $25 fee should the housekeepers have to remove trash from inside the property. Please report any damages, etc. to the office immediately. All homes are non-smoking. If evidence of smoking is found inside the home after you checkout, you will be charged a $300 smoke removal fee.
ALL DAMAGES OR EXTRA CLEANING CHARGES NOT COVERED BY THE OPTIONAL DAMAGE PROTECTION PLAN (VRDPI see Item #13 below) WILL BE APPLIED TO YOUR CREDIT CARD.
12. HOT TUB:
Please be aware that not all properties are equipped with a hot tub. I understand that it is your responsibility to check the advertising and familiarize yourself with the amenities of the property, which may or may not include a hot tub. If property is equipped with a hot tub, special instructions for its use apply. Failure to abide by these rules will result in charges to your damage deposit. Hot tubs are serviced and sanitized prior to guests’ arrival. Neither the Property Owner nor the Management Company shall be liable for any injury or sickness due to using the hot tub.
13. . TRAVEL INSURANCE- GUEST PROTECT PLAN
CSA Vacation Rental Insurance has been offered with your reservation.
Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. View a Description of Coverage/Policy at www.vacationrentalinsurance.com/330cert. The Coverage for Vacation Travel Insurance is 6.95% of your nightly rent.
VACATION RENTAL DAMAGE PROTECTION:
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Moonlight Property Management LLC any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Moonlight Property Management LLC directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan a $150 security deposit is required.
This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the cost of repair or replacement of the property, up to $3,000.Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy http://www.vacationrentalinsurance.com/vacationrentaldamage.do The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Moonlight Property Management any amount payable under the terms and conditions of the Vacation Rental Damage.
14. LACK OF AIR CONDITIONING:
Please be aware that all properties are NOT equipped with air conditioning. It is Tenant’s responsibility to check the advertising and understand the amenities of the property, which may or may not include air conditioning. Agent is not responsible for weather conditions at time of tenancy, and there will be no refunds or switching of properties due to lack of air conditioning.
15. PETS:
Pet Restrictions are listed on website.
Pet friendly properties accept pets with prior approval only and are subject to a NON-refundable pet fee. It is Tenant’s responsibility to check the advertising and understand the pet restrictions on any given property, which includes maximum number of pets allowed and abiding by any weight restrictions. Unless otherwise specifically permitted in the advertising, no pets shall be allowed on the Premises. Tenant’s breach of this provision shall be considered material and shall result in forfeiture of any monies paid and the termination of tenancy. Please remember to have your pet(s) treated for any ticks, fleas, worms, and parasites prior to your arrival. Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet in the property.
16. PROPERTIES ARE PRIVATELY OWNED:
The properties managed by the Agent are privately owned and reflect the needs and tastes of the Owners. The conditions of the property, as well as the furnishings, will vary according to the Owner’s desires. Every effort has been made to assure that the descriptions of the properties are correct; however, we cannot be responsible for changes made by the Owner to the furnishings or equipment in the units. There will be no refunds due to the property not being decorated or accommodated to your personal taste or due to minor discrepancies with the website.
17. NUMBER OF CARS:
Please be aware that certain communities may have strict standards regarding number of vehicles at a property. Some areas may not allow motorcycles, RVs, or trailers. You must adhere to these regulations at all times during your stay.
18. SUBSTITUTION:
We reserve the right to substitute accommodations if circumstances require. Circumstances include but are not limited to acts of Nature or other accidents that may render a property uninhabitable. In the event that your chosen property becomes unavailable, Agent will try to contact Tenant to offer alternative properties, or a full refund of all monies if Tenant does not find any alternative homes acceptable.
19. LONG DISTANCE TELEPHONE CALLS; PAY PER VIEW TELEVISION:
Telephones are included in some of our vacation homes for your convenience. Unless otherwise stated, all long distance calls must be charged to your home phone, a telephone credit card or call collect. Please do not charge any calls to the Owner. Pay-Per-View television, including HBO, special sporting events, ShowTime, and other such channels are not included in your rental unless otherwise stated on internet listing. Viewing of PPV programs is prohibited by Owner and will result in a charge against your deposit.
20. WHAT IS PROVIDED AT THE HOUSE UPON ARRIVAL:
All properties are set up for light housekeeping including linens and towels. We provide a STARTER SET of toilet tissue, bath soap, dish soap, and trash bags. This is enough for one night, or perhaps two, but if you are staying for an extended length of time, you should plan to bring some supplies from home or plan to purchase these items at a grocery store when you arrive. No laundry detergent or paper towels are in the house upon arrival.
21. DISBURSEMENT OF RENT TO THIRD PARTIES/FEES:
Tenant authorizes Agent to disburse up to fifty (50%) of the rent to the Owners (or as Owner directs) prior to Tenant’s occupancy of the Premises, and the balance of the rent upon the commencement of the tenancy or as otherwise permitted under the Vacation Rental Act. Tenant agrees to pay $25 processing fee for any check of Tenant that may be returned by the financial institution due to insufficient funds, closed account, or other. Tenant also authorizes Agent to disburse prior to Tenant’s occupancy of the Premises any fees owed to third parties to pay for any goods, services, or benefits procured by Agent for the benefit of the Tenant.
22. TENANT DUTIES:
Tenant agrees to comply with all obligations imposed by the Vacation Rental Act on Tenant with respect to maintenance of the Premises, including but not limited to keeping the Premises as clean and safe as the conditions of the Premises permit and causing no unsafe or unsanitary conditions in the common areas and remainder of the Premises that Tenant uses. Tenant agrees not to use the Premises for any activity or purpose that violates any criminal law or governmental regulation. Tenant’s breach of any duty contained in the paragraph shall be considered material and shall result in the termination of tenancy. Tenant shall not smoke within the house (see Item #12, page 3.)
23. OWNER’S CLOSETS OR OTHER LOCKED AREAS:
Any locked closets or other areas are reserved for the storage of the Owner’s private property. They are not included in this rental.
24. AGENTS DUTIES:
Agent agrees to provide the Premises in a fit and habitable condition. If at the time Tenant is to begin occupancy of the Premises, Agent cannot provide the Premises in a fit and habitable condition or substitute a reasonably comparable property in such condition, Agent shall refund to tenant all payments made by tenant. Agent shall conduct all brokerage activities in regard to the Agreement without respect to race, color, religion, sex, national origin, handicap, sexual orientation, or familial status of any Tenant.
25. ITEMS LEFT IN UNIT:
Agent is not responsible for items left in rental units. In the event that Tenant leaves behind items of utmost importance, Agent will attempt to retrieve and return items at Tenants’ expense, but such retrieval cannot and will not be guaranteed.
26. TRANSFER TO PREMISES:
1. If the Owner voluntarily transfers the Premises, Tenant has the right to enforce this Agreement against the grantee of the Premises. If Tenant’s occupancy under this Agreement is to end 180 days after such recordation, Tenant has no right to enforce the terms of the Agreement unless the grantee agrees in writing to honor this Agreement. If the grantee does not honor this Agreement, Tenant is entitled to a refund of all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed). Within 10 days after transfer of the Premises, the grantee or the grantee’s agent is required to (i) notify Tenant in writing of the transfer of the Premises, the grantee’s name and address, and the date the grantee’s interest was recorded; and (ii) advise Tenant whether Tenant has the right to occupy the Premises subject to the terms of this Agreement or receive a refund of any payment made by Tenant.
2. Upon termination of the Owner’s interest in the Premises, whether by sale, assignment, death, appointment of a receiver or otherwise, the Owner, Owner’s Agent, or real estate agent is required to transfer all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) to the Owner’s successor-in-interest within 30 days and notify Tenant by mail of such transfer and of the transferee’s name and address. However, if Tenant’s occupancy under this Agreement is to end more than 180 days after recordation of the interest of the owner’s successor-in-interest in the Premises, and the successor-in-interest has not agreed to honor this Agreement, all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) must be transferred to Tenant within 30 days.
3. If the Owner’s interest in the Premises is involuntarily transferred prior to Tenant’s occupancy of the Premises, the owner is required to refund to Tenant all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) within 60 days of transfer.
27. MANDATORY EVACUATION:
If State or Local authorities order a mandatory evacuation of an area that includes the premises, Tenant shall comply with the order. Upon compliance, Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. However, Tenant will not be entitled to a refund if, prior to taking possession of the Premises, (i) tenant refused insurance offered by Agent that would have compensated tenant for losses or damages resulting from loss of use of the premises due to mandatory evacuation order, or (ii) Tenant purchased insurance offered by the landlord or real estate broker. The insurance offered shall be provided by an insurance company duly authorized by the North Carolina Department of Insurance, and the cost of the insurance shall not exceed eight percent (8%) of the total rent charged for the vacation rental to the tenant.
28. Entry AND Expedited Eviction:
From time to time it may be necessary for us to enter the property during reasonable hours for any purpose connected with the repair, care or management of the property. If the tenancy created hereunder is for 30 days or less the expedited eviction procedures set forth in the Vacation Rental Act will apply. Tenant may be evicted under such procedures if Tenant: (i) holds over in possession after Tenant’s tenancy has expired, (ii) commits a material breach of any provision of the Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenant’s tenancy; (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Premises by fraud or misrepresentation.
29. INDEMNIFICATION AND HOLD HARMLESS: RIGHT OF ENTRY; ASSIGNMENT:
Tenant agrees to indemnify and hold harmless Agent and the Owner from and against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the owner, of the failure of Agent or the owner to comply with the Vacation Rental Act. Tenant agrees that Agent, the Owner, or their respective representatives may enter the Premises during reasonable hours to inspect the Premises, to make such repairs, alteration or improvements thereto as Agent or Owner may deem appropriate, or to show the Premises to prospective purchasers or tenants. Tenant shall not assign this Agreement or sublet the Premises in whole or part without written permission of Agent.
HOT TUB SAFETY INSTRUCTIONS
NOTE: PERSONS WITH A COMMUNICABLE DISEASE, OPEN WOUNDS, OR ANY INFECTION SHOULD NOT USE THE HOT TUB!
All of our hot tubs are professionally serviced between rentals.
Please follow the following instructions for using the hot tub and instruct your children to do so as well. Failure to abide by these rules will place users at risk for infection and may also result in extra cleaning charges.
More Information
If you have any questions or are interested in any of our cabin rentals, please contact us at (980)253-4851, e-mail us at [email protected] Use Our Online Request Form or Use Our Reservation Request Form.
1. AGENCY
MOONLIGHT PROPERTY MANAGEMENT is a Property Management Company. Moonlight Property Management (Hereinafter the "Agent") is a real estate agency which rents private homes, condominium units, cottages, and cabins for its Owners. Neither the Owner nor the Agent are responsible or liable for any loss of the renter's personal property, accidents, injury or damage of any nature from any cause to the renter (including guests, licensees, or invitees) or by acts of God, skiing conditions, recreational activities, weather conditions or road conditions.
2. WEATHER ROAD CONDITIONS:
Weather conditions in the mountains are very unpredictable. Please remember that we do get rain, fog, snow, sleet and ice. Road conditions may become hazardous before or during your stay, and a 4-wheel drive vehicle and/or chains and the ability to drive on snow and ice are strongly recommended to get to or from any given property. IT IS YOUR RESPONSIBILITY TO ARRIVE FULLY PREPARED and there will be NO refunds, allowances, or date changes resulting from your negligence in this matter.
3. CHARGES:
All reservations are subject to a $25 processing/booking fee, applicable taxes, and a refundable damage deposit. All reservations require a payment of fifty percent (50%) of the rental fee for confirmation and must be received within three (3) days of making a reservation. All remaining payments plus the damage deposit, state and local tax **(if applicable), processing/booking fee, optional insurance charges, and pet fee (if applicable) shall be due 15 days before arrival. Reservations made within 15 days of arrival must be paid in full when the reservation is taken and is a guaranteed reservation. Your reservation becomes a guaranteed reservation upon receipt of your signed contract or monies paid on your account. NOTE: Tax rates are calculated as of the time of this Agreement. Tenant shall be responsible for all applicable taxes according to rates in effect at the time of occupancy.
4. PAYMENTS:
Reservations made more than 30 days from the date of arrival may be paid by personal check, money order, cashier's check or credit card (Mastercard, Visa, Discover). Reservations made within 15 days of arrival must be paid in full when the reservation is taken and is a guaranteed reservation. Personal checks received in our office less than 30 days from the date of arrival will not be accepted. Your 1st payment is due within 3 days of making your reservation. The 2nd payment is due 15 days before the arrival date. There will be a $25 fee added for returned checks.
Credit card payments MUST be placed on a card held in the same name as the Responsible Party .
All payments received will be held in an Escrow account at Wells Fargo Bank on Hwy 105, Boone, NC 28607. Payments may be deposited in an interest-bearing account and any accrued interest shall be disbursed to Agent.
5. ALL RESERVATION SALES ARE FINAL:
If you must cancel your reservation, please call our office immediately. Any changes, switching of properties or cancellations will invoke the cancellation policy.
6. CANCELLATION POLICY:
If Tenant has to cancel this reservation after payment has been made, there is a fifty dollar ($50) cancellation fee PLUS:
PLEASE NOTE: VACATION RENTAL INSURANCE IS NON REFUNDABLE
1. If Tenant cancels more than 15 days from the arrival date (or more than 30 days from the arrival date for stays of 25 days or more), and Agent is able to re-rent the property for the original dates at or above the original rental rate, then Tenant will be refunded the prepaid rental deposit, which is equal to 1/2 of the rent, less the $50 cancellation fee. If Agent cannot re-rent the dates at all, then Tenant will forfeit the entire prepaid rental deposit. If Agent can rebook some of the dates or all of the dates at a lower rate, then Tenant will forfeit the $50 cancellation fee plus an amount equal to 1/2 of the difference between the amount Tenant agreed to pay and the amount which was actually collected for those dates.
2. If Tenant cancels less than 15 days from the arrival date (or less than 30 days from the arrival date for stays of 25 days or more), which is when full payment is due, then Tenant will risk forfeiting the entire rental fee. If we are able to re-rent the property for the original dates at or above the original rental rate, then Tenant will be refunded all prepaid rental fees, less the $50 cancellation fee. If Agent cannot re-rent the dates at all, Tenant will forfeit the entire rental fee. If Agent can rebook some of the dates or all of the dates at a lower rate, then Tenant will receive a prorated refund equal to any rental fees which were actually collected with any new reservations for those dates.
Cancelling your reservation includes changing your dates more than 3 days, or changing properties. If you fail to check in for your reservation on the scheduled date, you will forfeit your rental money and reservation rights, effective 11:00am on the following day.
We cannot refund for unused days in the event of late arrival or early departure. If the Agent cancels the renter’s reservation due to uninhabitable issues with the property, the Agent’s sole responsibility is to refund your rental money or prorated portion.
7. CHECK-IN, CHECK-OUT AND LATE CHECK-IN:
Check-In: You will be provided a combination for entry to the home within 15 days of your check in. During Holidays and busy seasons, check-in time will vary depending on Housekeeping’s workload. If you are renting a very large home, please refer to the internet listing for specific times.
Checkout: You must vacate the property no later than 11:00AM on the last day of your reservation. Keys must be returned to the lockbox. There will be a $25.00 charge for lost keys.
Later Check-In: Late checkin procedure is as follows: If you have not arrived by 5:00pm, there is no need to call the office to let us know about late arrival- if you have not arrived by 5:00, your keys will be in the lockbox for you. This procedure also applies to checkins on Sundays and other days our office is closed.
8. RESPONSIBLE PARTY:
The person in whose name the property is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions. Aside from normal wear and tear, the responsible party will be responsible to pay the Owner for any damages to the property or its contents during your vacation residency. The Responsible Party must be at least 25 years of age, and is required to stay in the property for the time reserved.
9. RENTAL CAPACITY:
Please check the number of people each unit sleeps as detailed in the unit description. This represents the MAXIMUM number of people, including children, allowed to occupy the property.
10. EQUIPMENT FAILURE, HOUSEKEEPING, AND OTHER INCONVENIENCES:
All equipment in the unit should be in working order. Please report any equipment problems to the office immediately. Every effort will be made to rectify the problem, but we cannot refund money due to mechanical failure. Please be patient if you encounter any inconveniences. We will be as responsive as possible and will certainly try to rectify those things that are in our control. Samples of inconvenience which are not in our control and which do not warrant any refund of rental monies include but are not limited to: Breakdown of TV’s, VCR’s, DVD players, satellite systems, stereos, hot tubs, or other appliances; missed or poor cleaning issues; outages of the power, cable, internet, water, or telephone services; construction taking place in the area; flies, ladybugs, or other insects inside the house; chipmunks, mice, or other rodents inside the house; bad weather; poor ski conditions; and hazardous road conditions.
We will do our best to ensure that the property is properly cleaned and sanitized prior to your arrival. If however, you are not satisfied with the housekeeping upon arrival, please notify our office immediately. We will send a housekeeper out as quickly as possible. No refunds will be granted for housekeeping not done to your satisfaction, but every reasonable effort will be made to accommodate your needs.
11. DAMAGE DEPOSIT:
Visa, Discover, or MasterCard number is required for each reservation, and all costs for damage repair or extra cleaning will be charged to the card on file following a conclusive investigation unless the damages are reported prior to checkout and the repair or replacement costs are covered by the previously purchased Vacation Rental Damage Protection Insurance (VRDPI, see Item #13 below). Agent also reserves the right to require a security damage deposit in advance, which will be held in an Escrow account at Wells Fargo Bank on Hwy 105, Boone, NC 28607. Said deposit is refundable within 45 days of departure providing nothing is broken, missing, or damaged unless covered by VRDPI.
A general cleaning of the property plus linen service is included in your rental fee. Upon departure, tenants are required to wash all dishes, collect and deposit trash in outdoor trash containers, and leave the property in neat and orderly condition. Excessive cleaning, including extra cleaning of hot tub if applicable, intentional or abusive damages, missing items, or similar issues not covered by VRDPI will result in additional charges being charged to your credit card or withheld from your damage deposit.
There will be a minimum $25 fee should the housekeepers have to remove trash from inside the property. Please report any damages, etc. to the office immediately. All homes are non-smoking. If evidence of smoking is found inside the home after you checkout, you will be charged a $300 smoke removal fee.
ALL DAMAGES OR EXTRA CLEANING CHARGES NOT COVERED BY THE OPTIONAL DAMAGE PROTECTION PLAN (VRDPI see Item #13 below) WILL BE APPLIED TO YOUR CREDIT CARD.
12. HOT TUB:
Please be aware that not all properties are equipped with a hot tub. I understand that it is your responsibility to check the advertising and familiarize yourself with the amenities of the property, which may or may not include a hot tub. If property is equipped with a hot tub, special instructions for its use apply. Failure to abide by these rules will result in charges to your damage deposit. Hot tubs are serviced and sanitized prior to guests’ arrival. Neither the Property Owner nor the Management Company shall be liable for any injury or sickness due to using the hot tub.
13. . TRAVEL INSURANCE- GUEST PROTECT PLAN
CSA Vacation Rental Insurance has been offered with your reservation.
Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. View a Description of Coverage/Policy at www.vacationrentalinsurance.com/330cert. The Coverage for Vacation Travel Insurance is 6.95% of your nightly rent.
VACATION RENTAL DAMAGE PROTECTION:
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Moonlight Property Management LLC any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Moonlight Property Management LLC directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan a $150 security deposit is required.
This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the cost of repair or replacement of the property, up to $3,000.Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy http://www.vacationrentalinsurance.com/vacationrentaldamage.do The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Moonlight Property Management any amount payable under the terms and conditions of the Vacation Rental Damage.
14. LACK OF AIR CONDITIONING:
Please be aware that all properties are NOT equipped with air conditioning. It is Tenant’s responsibility to check the advertising and understand the amenities of the property, which may or may not include air conditioning. Agent is not responsible for weather conditions at time of tenancy, and there will be no refunds or switching of properties due to lack of air conditioning.
15. PETS:
Pet Restrictions are listed on website.
Pet friendly properties accept pets with prior approval only and are subject to a NON-refundable pet fee. It is Tenant’s responsibility to check the advertising and understand the pet restrictions on any given property, which includes maximum number of pets allowed and abiding by any weight restrictions. Unless otherwise specifically permitted in the advertising, no pets shall be allowed on the Premises. Tenant’s breach of this provision shall be considered material and shall result in forfeiture of any monies paid and the termination of tenancy. Please remember to have your pet(s) treated for any ticks, fleas, worms, and parasites prior to your arrival. Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet in the property.
16. PROPERTIES ARE PRIVATELY OWNED:
The properties managed by the Agent are privately owned and reflect the needs and tastes of the Owners. The conditions of the property, as well as the furnishings, will vary according to the Owner’s desires. Every effort has been made to assure that the descriptions of the properties are correct; however, we cannot be responsible for changes made by the Owner to the furnishings or equipment in the units. There will be no refunds due to the property not being decorated or accommodated to your personal taste or due to minor discrepancies with the website.
17. NUMBER OF CARS:
Please be aware that certain communities may have strict standards regarding number of vehicles at a property. Some areas may not allow motorcycles, RVs, or trailers. You must adhere to these regulations at all times during your stay.
18. SUBSTITUTION:
We reserve the right to substitute accommodations if circumstances require. Circumstances include but are not limited to acts of Nature or other accidents that may render a property uninhabitable. In the event that your chosen property becomes unavailable, Agent will try to contact Tenant to offer alternative properties, or a full refund of all monies if Tenant does not find any alternative homes acceptable.
19. LONG DISTANCE TELEPHONE CALLS; PAY PER VIEW TELEVISION:
Telephones are included in some of our vacation homes for your convenience. Unless otherwise stated, all long distance calls must be charged to your home phone, a telephone credit card or call collect. Please do not charge any calls to the Owner. Pay-Per-View television, including HBO, special sporting events, ShowTime, and other such channels are not included in your rental unless otherwise stated on internet listing. Viewing of PPV programs is prohibited by Owner and will result in a charge against your deposit.
20. WHAT IS PROVIDED AT THE HOUSE UPON ARRIVAL:
All properties are set up for light housekeeping including linens and towels. We provide a STARTER SET of toilet tissue, bath soap, dish soap, and trash bags. This is enough for one night, or perhaps two, but if you are staying for an extended length of time, you should plan to bring some supplies from home or plan to purchase these items at a grocery store when you arrive. No laundry detergent or paper towels are in the house upon arrival.
21. DISBURSEMENT OF RENT TO THIRD PARTIES/FEES:
Tenant authorizes Agent to disburse up to fifty (50%) of the rent to the Owners (or as Owner directs) prior to Tenant’s occupancy of the Premises, and the balance of the rent upon the commencement of the tenancy or as otherwise permitted under the Vacation Rental Act. Tenant agrees to pay $25 processing fee for any check of Tenant that may be returned by the financial institution due to insufficient funds, closed account, or other. Tenant also authorizes Agent to disburse prior to Tenant’s occupancy of the Premises any fees owed to third parties to pay for any goods, services, or benefits procured by Agent for the benefit of the Tenant.
22. TENANT DUTIES:
Tenant agrees to comply with all obligations imposed by the Vacation Rental Act on Tenant with respect to maintenance of the Premises, including but not limited to keeping the Premises as clean and safe as the conditions of the Premises permit and causing no unsafe or unsanitary conditions in the common areas and remainder of the Premises that Tenant uses. Tenant agrees not to use the Premises for any activity or purpose that violates any criminal law or governmental regulation. Tenant’s breach of any duty contained in the paragraph shall be considered material and shall result in the termination of tenancy. Tenant shall not smoke within the house (see Item #12, page 3.)
23. OWNER’S CLOSETS OR OTHER LOCKED AREAS:
Any locked closets or other areas are reserved for the storage of the Owner’s private property. They are not included in this rental.
24. AGENTS DUTIES:
Agent agrees to provide the Premises in a fit and habitable condition. If at the time Tenant is to begin occupancy of the Premises, Agent cannot provide the Premises in a fit and habitable condition or substitute a reasonably comparable property in such condition, Agent shall refund to tenant all payments made by tenant. Agent shall conduct all brokerage activities in regard to the Agreement without respect to race, color, religion, sex, national origin, handicap, sexual orientation, or familial status of any Tenant.
25. ITEMS LEFT IN UNIT:
Agent is not responsible for items left in rental units. In the event that Tenant leaves behind items of utmost importance, Agent will attempt to retrieve and return items at Tenants’ expense, but such retrieval cannot and will not be guaranteed.
26. TRANSFER TO PREMISES:
1. If the Owner voluntarily transfers the Premises, Tenant has the right to enforce this Agreement against the grantee of the Premises. If Tenant’s occupancy under this Agreement is to end 180 days after such recordation, Tenant has no right to enforce the terms of the Agreement unless the grantee agrees in writing to honor this Agreement. If the grantee does not honor this Agreement, Tenant is entitled to a refund of all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed). Within 10 days after transfer of the Premises, the grantee or the grantee’s agent is required to (i) notify Tenant in writing of the transfer of the Premises, the grantee’s name and address, and the date the grantee’s interest was recorded; and (ii) advise Tenant whether Tenant has the right to occupy the Premises subject to the terms of this Agreement or receive a refund of any payment made by Tenant.
2. Upon termination of the Owner’s interest in the Premises, whether by sale, assignment, death, appointment of a receiver or otherwise, the Owner, Owner’s Agent, or real estate agent is required to transfer all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) to the Owner’s successor-in-interest within 30 days and notify Tenant by mail of such transfer and of the transferee’s name and address. However, if Tenant’s occupancy under this Agreement is to end more than 180 days after recordation of the interest of the owner’s successor-in-interest in the Premises, and the successor-in-interest has not agreed to honor this Agreement, all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) must be transferred to Tenant within 30 days.
3. If the Owner’s interest in the Premises is involuntarily transferred prior to Tenant’s occupancy of the Premises, the owner is required to refund to Tenant all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) within 60 days of transfer.
27. MANDATORY EVACUATION:
If State or Local authorities order a mandatory evacuation of an area that includes the premises, Tenant shall comply with the order. Upon compliance, Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. However, Tenant will not be entitled to a refund if, prior to taking possession of the Premises, (i) tenant refused insurance offered by Agent that would have compensated tenant for losses or damages resulting from loss of use of the premises due to mandatory evacuation order, or (ii) Tenant purchased insurance offered by the landlord or real estate broker. The insurance offered shall be provided by an insurance company duly authorized by the North Carolina Department of Insurance, and the cost of the insurance shall not exceed eight percent (8%) of the total rent charged for the vacation rental to the tenant.
28. Entry AND Expedited Eviction:
From time to time it may be necessary for us to enter the property during reasonable hours for any purpose connected with the repair, care or management of the property. If the tenancy created hereunder is for 30 days or less the expedited eviction procedures set forth in the Vacation Rental Act will apply. Tenant may be evicted under such procedures if Tenant: (i) holds over in possession after Tenant’s tenancy has expired, (ii) commits a material breach of any provision of the Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenant’s tenancy; (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Premises by fraud or misrepresentation.
29. INDEMNIFICATION AND HOLD HARMLESS: RIGHT OF ENTRY; ASSIGNMENT:
Tenant agrees to indemnify and hold harmless Agent and the Owner from and against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the owner, of the failure of Agent or the owner to comply with the Vacation Rental Act. Tenant agrees that Agent, the Owner, or their respective representatives may enter the Premises during reasonable hours to inspect the Premises, to make such repairs, alteration or improvements thereto as Agent or Owner may deem appropriate, or to show the Premises to prospective purchasers or tenants. Tenant shall not assign this Agreement or sublet the Premises in whole or part without written permission of Agent.
HOT TUB SAFETY INSTRUCTIONS
NOTE: PERSONS WITH A COMMUNICABLE DISEASE, OPEN WOUNDS, OR ANY INFECTION SHOULD NOT USE THE HOT TUB!
All of our hot tubs are professionally serviced between rentals.
Please follow the following instructions for using the hot tub and instruct your children to do so as well. Failure to abide by these rules will place users at risk for infection and may also result in extra cleaning charges.
- Each guest must rinse off before getting in the hot tub and after using the hot tub. Lotions, oils, hairspray, perfume, and deodorants can react with the chemicals in the water and failure to rinse off may subject users to infection.
- If there is a sanitizing dispenser floating in the water, do not tamper with it. You must leave it the water at all times to keep the water sanitized. Removing the sanitizer dispenser will place users at risk for infection
- Please do not add anything to the hot tub water including chemicals, soaps, bath oils, etc, as they clog the filter.
- Do not use oils, lotions, creams, etc. in the hot tub.
- Do not allow anyone to urinate in the hot tub.
- Take special care in removing cover- it is foam and fragile.
- Carefully place cover on hot tub when not in use to maintain heat and prevent excess water & sanitizer evaporation.
- Make sure cover is secure when the hot tub is not in use.
- Do not turn off or unplug hot tub.
- Do not use glassware in the hot tub, as it can shatter.
More Information
If you have any questions or are interested in any of our cabin rentals, please contact us at (980)253-4851, e-mail us at [email protected] Use Our Online Request Form or Use Our Reservation Request Form.
Sections
- AGENCY
- WEATHER ROAD CONDITIONS
- CHARGES
- PAYMENTS
- ALL RESERVATION SALES ARE FINAL
- CANCELLATION POLICY
- CHECK-IN, CHECK-OUT AND LATE CHECK-IN
- RESPONSIBLE PARTY
- RENTAL CAPACITY
- EQUIPMENT FAILURE, HOUSEKEEPING, AND OTHER INCONVENIENCES
- DAMAGE DEPOSIT
- HOT TUB
- VACATION RENTAL DAMAGE PROTECTION
- LACK OF AIR CONDITIONING
- PETS
- PROPERTIES ARE PRIVATELY OWNED
- NUMBER OF CARS
- SUBSTITUTION
- LONG DISTANCE TELEPHONE CALLS; PAY PER VIEW TELEVISION
- WHAT IS PROVIDED AT THE HOUSE UPON ARRIVAL
- DISBURSEMENT OF RENT TO THIRD PARTIES/FEES
- TENANT DUTIES
- OWNER’S CLOSETS OR OTHER LOCKED AREAS
- AGENTS DUTIES
- ITEMS LEFT IN UNIT
- TRANSFER TO PREMISES
- MANDATORY EVACUATION
- Entry AND Expedited Eviction
- INDEMNIFICATION AND HOLD HARMLESS: RIGHT OF ENTRY; ASSIGNMENT
- HOT TUB SAFETY INSTRUCTIONS
